McGraw-Hill (151 kníh )

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  Robert Epstein The Big Book of Creativity Games

  In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages. In The Big Book of Creativity Games, Harvard trained psychologist Robert Epstein provides dozens of games and activities designed to stimulate creativity and generate innovation in the workplace. Dr. Epstein describes the scientific principles of creativity that underlie…

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  Peggy Carlaw, Vasudha Kathleen Deming The Big Book of Customer Service Training Games EN

  Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and…

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  Edie West The Big Book of Icebreakers

  Leading a meeting? giving a presentation? Heading a workshop? Icebreakers are great for lightening up the atmosphere at the beginning of a meeting or event, and encouraging everyone to participate fully. This collection of 50 icebreakers is organized around common business situations and is designed to help leaders start every session, meeting, presentation, or workshop with a burst of energy and fun. Includes…

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  Mary Scannell The Big Book of Low-Cost Training Games

  Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you’re watching the ...

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  John Newstrom The Big Book of Team Building Games EN

  Build team spirit, communication and trust among people who work together with these best selling games and activities. You can choose from 70 varied and imaginative games and activities that have been specifically designed for the manager who's looking to improve communication, raise morale, liven up boring staff meetings, promote a culture of harmony and cooperation, and have fun with their work team. Each of…

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  Mary Scannell, Ed Scannell The Big Book of Team-Motivating Games EN

  Teamwork can be fun! Games that improve team cooperation, communication, and spirit Did you know that games can: Raise sagging morale Liven up boring staff meetings Increase interaction among staff members Promote a culture of harmony and cooperation Create an atmosphere of fun for your team Keeping your team motivated and challenged, especially during tough economic times, can be difficult. But this collection of…

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  Bill Capodagli, Lynn Jackson The Disney Way EN

  Dream, Believe, Dare, Do: These words reverberate across the decades of Disney achievement. Everything Walt Disney did-every choice he made, every strategy he pursued-evolved from these four principles. In this new edition of The Disney Way, the authors dive even deeper into their classic account of Walt Disney's success credo to inspire you to embrace a customer-centric culture. Profiling a new set of diverse…

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  Dave Ulrich The HR Value Proposition EN

  HR`s leading thinkers provide a blueprint for the future. The international bestseller Human Resource Champions helped set the HR agenda for the 1990s and enabled HR professionals to become strategic partners in their organizations. But earning a seat at the executive table was only the beginning. Today`s HR leaders must also bring substantial value to that table. Drawing on their sixteen-year study of over 29,000…

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  Michael L. George, John Maxey, David T. Rowlands, Malcolm Upton The Lean Six Sigma Pocket Toolbook

  Vital tools for implementing Lean Six Sigma—what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides: Analyses of nearly 100 tools and methodologies—from DMAIC and…

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  Art Byrne, James P. Womack The Lean Turnaround EN

  Whatever type of company you run, Lean can be used to improve virtually every aspect of operations, from training and leading employees to accounting and payroll issues. This title explains the ins and outs of applying Lean strategy to: eliminate waste in value-added operation; deliver consistent value to customers; stimulate growth and add jobs.

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  The Official Guide to the TOEFL iBT (Test) EN

  If you're looking for the best, most authoritative guide to the TOEFL IBT test, you've found it! The Official GUide to the TOEFL Test is the one and only TOEFL guide specially created by ETS - the people who actually make the test. It's packed with everything you need to succeed on the TOEFL test - and help you get into the college or university of your choice. Only ETS can show you exactly what to expect on the…

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  The Official Guide to the TOEFL iBT - TEST EN

  The official guide from the makers of the TOEFL to ensure your exam success! The Official Guide to the TOEFL® iBT is the leading guide to the most widely accepted English-language proficiency test in the world—the TOEFL test. Written by ETS, the makers of the test, this book includes two real full-length TOEFL tests for practice, as well as explanations of every section of the test and information on what is…

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  The Official Guide to the TOEFLiBT (Test) EN

  The one and only bestselling official guide to the TOEFL, from the makers of the test! Now expanded with a third actual TOEFL exam. This Official Guide to the TOEFL Test is the best, most reliable guide to the test that is used around the world to assess foreign applicants to U.S. and Canadian universities for English proficiency. It includes real TOEFL questions for practice, as well as explanations of every…

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  Carmine Gallo The Presentation Secrets of Steve Jobs EN

  The Presentation Secrets of Steve Jobs reveals the operating system behind any great presentation and provides you with a quick-start guide to design your own passionate interfaces with your audiences. Cliff Atkinson, author of Beyond Bullet Points and The Activist Audience Apple CEO Steve Jobs's wildly popular presentations have set a new global gold standard—and now this step-by-step guide shows you exactly how to…

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  Joseph L. Cavinato The Supply Mangement Handbook EN

  For more than three decades, The Supply Management Handbook (formerly The Purchasing Handbook) has been vital for purchasing and supply professionals in every field and industry. This latest edition comprehensively updates and revises this classic to encompass the ongoing shift from simple purchasing to a new, more technology-based imperative—identifying and managing supply chain sources and strategies.

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  Jeffrey K. Liker The Toyota Way EN

  How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and…

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  Jeffrey K. Liker, David Meier The Toyota Way Fieldbook EN

  Your hands-on guide to the secrets of Toyota's success! Jeffrey Liker first revealed the management principles Toyota's worldwide reputation for quality and reliability in the international bestseller The Toyota Way. Now, he and Toyota veteran David Meier take those lessons a step further with The Toyota Way Fieldbook. You'll receive the diagnostic tools, worksheets, and exercises - many adapted from Toyota…

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  Jeffrey K. Liker, Gary L. Convis The Toyota Way to Lean Leadership EN

  The Missing Link to Toyota-Style Success - LEAN LEADERSHIP This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening.

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  Joseph A. Michelli The Zappos Experience EN

  ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience,…

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  James F Cox III, John Schleier Theory of Constraints Handbook EN

  In this authoritative volume, the world's top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-depth examination of this revolutionary concept of bringing about global organization performance improvement by focusing on a few leverage points of the system. Clear…

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  Michael A. Boles Thermodynamics EN

  Thermodynamics Seventh Edition covers the basic principles of thermodynamics while presenting a wealth of real-world engineering examples so students get a feel for how thermodynamics is applied in engineering practice. This text helps students develop an intuitive understanding of thermodynamics by emphasizing the physics and physical arguments. Cengel/Boles explore the various facets of thermodynamics through…

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  Michael A. Boles Thermodynamics

  Thermodynamics, An Engineering Approach, eighth edition, covers the basic principles of thermodynamics while presenting a wealth of real-world engineering examples so students get a feel for how thermodynamics is applied in engineering practice...

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  Mike Rother Toyota Kata EN

  Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines - called kata - that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: How can we make…

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  Jeffrey Liker, David Meier Toyota Talent: Developing Your People the Toyota Way EN

  Now two of the leading authorities on the company give you the methods for developing an exceptional workforce the Toyota way. Toyota has changed the economic and business landscape with its model for organizational excellence. Jeffrey K. Liker's international bestseller, The Toyota Way, summarized this management approach with his 4P model consisting of Philosophy, Process, People, and Problem Solving. The Shingo…