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The Big Book of Customer Service Training Games EN
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The Big Book of Customer Service Training Games EN Book: The Big Book of Customer Service Training Games EN
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.
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The Big Book of Customer Service Training Games EN

Peggy Carlaw , Vasudha Kathleen Deming

The Big Book of Customer Service Training Games EN

Peggy Carlaw , Vasudha Kathleen Deming

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Doplnkové info

  • Vydavateľstvo: McGraw-Hill
  • ISBN: 9780077114763
  • Väzba: brožovaná

Popis knihy

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

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