The Customer Rules EN
- Jazyk: anglický
- Žáner: Knižky v cudzom jazyku
- Počet strán: 208
- Rok vydania: 2013
The Customer Rules EN
- Jazyk: anglický
- Žáner: Knižky v cudzom jazyku
- Počet strán: 208
- Rok vydania: 2013
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Popis knihy
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business – depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they’ll never want to do business with anyone but you.
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