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Difficult Conversations
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Difficult Conversations Book: Difficult Conversations
4 stars - 1
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: Decipher the underlying structure of every difficult conversationStart a conversation without defensiveness Listen for the meaning of what is not saidStay balanced in the face of attacks and accusationsMove from emotion to productive problem solving
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Difficult Conversations

Douglas Stone

Difficult Conversations

Douglas Stone

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Doplnkové info

  • Vydavateľstvo: Penguin Books
  • ISBN: 9780143118442
  • Väzba: brožovaná väzba

Popis knihy

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: Decipher the underlying structure of every difficult conversationStart a conversation without defensiveness Listen for the meaning of what is not saidStay balanced in the face of attacks and accusationsMove from emotion to productive problem solving

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