Mike Pieper (1 kniha)
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Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies Van Der Veen, Tieneke Verheijen IT Service Management Based on ITIL: Volume 3
Van Haren Publishing: Previously known as: It Service Management based on Itil V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade. Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate…
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