David Smith (3 knihy)
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David Smith 100 Classic Toys EN
This fascinating book covers one hundred classic toys that have enchanted, captivated and enthralled generations of children. From the simplest building blocks to the most sophisticated robots, each toy included is still being manufactured or is easily available through sites like eBay. Why do some toys become classic? There are many reasons why particular toys stood out from their competitors. Perhaps the limitless…
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David Smith Implementing Metrics for It Service Management EN
This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for…
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